Sometimes the simplest communication works best.
Take, for example, a recent business meeting. Because of poor communication I missed the meeting entirely. Instead of moving an important project forward, all of us involved lost precious time and productivity. And it was completely preventable.
Here’s why. I was driving to downtown Toronto for this meeting. While I usually take transit, I was going to drop off and pick up several boxes and needed a vehicle. Given it was a Sunday morning, the trip would typically take a maximum of 30 minutes. Except, without warning the traffic on the highway came to a standstill. I crawled along, then exited to another road, and then another, trying various routes to reach my destination.
Police barricaded streets for miles but weren’t close enough to ask them questions. Hundreds of streetcars, buses and cars were entangled in gridlock. Nowhere was a sign indicating what was happening or where we should go to avoid the road closures.
The trip took 1 1/2 hours. I missed the meeting. In fact, several people did.
Turns out there was a charity run event. Apparently this had been mentioned in the local news but none of us who were attending the meeting saw this. A news announcement however, should not be the primary means for informing the public about this type of situation. Effective communication requires considering numerous factors such as audience, occasion, location, time, cost and impact.
Seems to me weighing these factors points to a simple communication solution: signage along major routes into an event area, situated well in advance of the event location to allow drivers and transit passengers to choose alternate routes. So much wasted time and misery could have been avoided with one of the most basic communication tools – signage.
This is a good communication lesson for all of us. Let’s not get so caught up in our social media strategy, online presence or mobile apps that we overlook the most fundamental communications to reach our target audiences. Sometimes all it takes is a simple sign.
City of Toronto, are you listening? Show me a sign.