When it comes to communicating effectively, there’s lots of opportunity for improvement in expressing gratitude.
When was the last time you were thanked during the course of performing your work? “Thanks for doing this project so quickly.” “Thanks for sending me that document I needed.” “Thanks for explaining to me how the process works.” “Thanks for working this weekend to meet the rush deadline.”
It seems to me that we’re getting better at communicating dissatisfaction and worse at communicating appreciation.
Why is expressing thanks important? Because it can enhance goodwill, build relationships and improve performance – all important influences for advancing our careers and businesses.
Let’s admit it, all of us want to be appreciated for our efforts. So let’s spread some gratitude and master the thanks.
It’s easy to do this by getting into the habit of acknowledging the efforts of people who help and support us. Next time you feel grateful, communicate it: in person, via email, on the phone. “Thank you for your hard work.” “I really appreciate your help with this assignment.”
Such a simple gesture – “thank you.” Such powerful effects: more goodwill, recommendations and referrals, better performance, more positive relationships.
Oh, and thanks for reading this….